CWT Energy, Resources & Marine quickly mobilized an assistance network. The client’s dedicated support team extended its working hours for extra convenience. A 24-hour service center then took over, offering support throughout the night.
To clarify numbers, staff cross-referenced each crew member against a client-supplied list. In instances where workers did not have traveler profiles, the support team created temporary versions.
Having identified all personnel, CWT Energy, Resources & Marine then oversaw the booking process. Using a company-owned card, travel counsellors secured onward transport (both rail and flight) for every affected worker, as well as overseeing all ticketing and invoice requirements.
Success depended on regular dialogue. With a quick turnaround needed, CWT Energy, Resources & Marine’s response team held regular conference calls to assess the operation’s status.