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Newsletter

October 2018

 

 

It was great to meet some of you at our ERM Travel and Mobility Conference, held in Houston this past September. Read on for the crucial insights our industry experts delivered on the day. We also released our 2019 Energy, Resources & Marine Forecast, which delivers a clear picture of the industry to those planning 2019 budgets, along with price projections, expert insights and industry trends. Check it out here. In this issue you will also find an interview with Fiona, an ERM Travel Consultant, on the secret of outstanding customer service, an editorial from American Airlines and an inside look at what it’s like to work at Australia’s deepest mine from one of our ERM Global Program Directors.

If you are interested in learning more about the insights we have shared, get in touch with me at rpasdeloup@carlsonwagonlit.com   

Raphael Pasdeloup, Senior Vice President and Global Head
CWT Energy, Resources & Marine

 

 




WHAT WERE THE EMERGING TRENDS AND INSIGHTS AT OUR ANNUAL CONFERENCE?

As technology continues to fuel disruption and innovation in the travel industry, and global uncertainty impacts the energy, resources and marine sector, find out what our leading experts had to say about the trends shaping your industry.

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THE SECRET TO OUTSTANDING CUSTOMER SERVICE

What does outstanding customer service actually look like? Senior Business Travel Consultant Fiona Penman reveals her secrets to providing a traveler experience that always put our client’s needs first.

Read more


 



YOUR TRAVEL MADE EASY WITH AMERICAN AIRLINES

Find out how American Airlines’ customized corporate agreements provide upfront savings and valuable benefits to your company and your traveling employees.

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WHAT IT TAKES TO WORK AT AUSTRALIA’S DEEPEST MINE

Experiencing life as a miner has always been one of CWT ERM Global Program Directors Simon Goldie’s goals. Read his first-hand account of his visit to Australia’s deepest mine.

Read more

 

 

For more information or advice on optimizing your travel program email
CWTERM@carlsonwagonlit.com