It was great to meet some of you at our ERM Travel and Mobility Conference, held in Houston this past September. Read on for the crucial insights our industry experts delivered on the day. We also released our 2019 Energy, Resources & Marine Forecast, which delivers a clear picture of the industry to those planning 2019 budgets, along with price projections, expert insights and industry trends. Check it out here. In this issue you will also find an interview with Fiona, an ERM Travel Consultant, on the secret of outstanding customer service, an editorial from American Airlines and an inside look at what it’s like to work at Australia’s deepest mine from one of our ERM Global Program Directors.
If you are interested in learning more about the insights we have shared, get in touch with me at firstname.lastname@example.org
Raphael Pasdeloup, Senior Vice President and Global Head
CWT Energy, Resources & Marine